Azara Blog: British Gas sinks to new levels of incompetence

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Date published: 2006/10/31

The BBC says:

British Gas is not only the UK's most expensive energy provider, it also provides the worst customer service - according to research from Energywatch.

The consumer watchdog said complaints about British Gas in the six months to September were twice last year's total, while complaints about its rivals fell.

The top problems were inaccurate bills and the lack of response to enquiries.

British Gas said the service problems were a "temporary situation" and improvements had already been seen.

"We've been putting a new billing system into place this summer and training over 10,000 frontline staff, as well as recruiting 500 extra staff," a British Gas statement said.

British Gas has indeed sunk to new levels if incompetence. You often have to wait (at your expense) half an hour or more before someone even answers the phone. Then you provide all the information they want yet a week or two later all the information seems to have been lost. (Meter readings, house moves, you name it.) Sometimes you get handed through several people only to have to start the explanation all over again. The new billing system was obviously not functional when it went live. Heads should roll.

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